## Return Policy

### 1. Introduction
At Bro Care, we strive to provide the best possible experience for our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and obligations.

### 2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:

– The item must be unused and in the same condition that you received it.
– The item must be in the original packaging.
– The item must have been purchased directly from our website.
– The return must be initiated within 30 days of the purchase date.

### 3. Non-Returnable Items
Certain items are not eligible for return, including:

– Gift cards
– Downloadable software products
– Personal care items (e.g., skincare, haircare) that have been opened or used
– Items marked as “Final Sale” or “Non-Returnable”

### 4. How to Initiate a Return
To initiate a return, please follow these steps:

1. **Contact Us**: Email us at care@brocare.in with your order number, a description of the item(s) you wish to return, and the reason for the return.
2. **Receive Return Authorization**: Our customer service team will review your request and, if approved, provide you with a return authorization number and instructions on how to send your item(s) back.
3. **Ship the Item**: Pack the item securely in its original packaging and include the return authorization number. Ship the item to the address provided by our customer service team.

### 5. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

### 6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at care@brocare.in with your order number and a description of the defect or damage.

### 7. Shipping Costs
– **Customer-Initiated Returns**: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
– **Defective or Damaged Items**: If you received an item that was defective or damaged, we will cover the return shipping costs.

### 8. Contact Us
If you have any questions about our return policy, please contact us at:

– **Email**: care@brocare.in
– **Phone**: +91 78880 80201
– **Address**: Haware Fantasia Business Park, Vashi Navi Mumbai, Maharashtra 444703, India.

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**Effective Date**: June 13, 2024